1. Introduction
Welcome to CapitalPlus Limited’s (“CPL”, “we”, “us”, or “our”) Privacy Policy. This policy explains how we collect, use, protect, and share your personal information. By using our website, services, or products, you consent to the practices described in this policy.
2. Information We Collect
We collect the following types of information:
- Personal Information: This includes your name, contact details (email, phone number, address), date of birth, and any other information you provide to us directly.
- Financial Information: If you use our financial services, we collect bank account details, transaction history, and credit information.
- Technical Information: We automatically collect data about your device, browser type, IP address, and usage patterns through cookies and similar technologies.
- Communication Data: We retain records of your communications with us, including emails, chat logs, and phone calls.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and improve our services.
- To process transactions and manage your account.
- To personalize your experience on our platform.
- To communicate with you about updates, offers, and promotions.
- To detect and prevent fraud.
- To comply with legal and regulatory requirements.
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: We share data with third-party vendors who assist us in providing our services (e.g., payment processors, IT support).
- Legal Authorities: We may disclose information to comply with subpoenas, court orders, or other legal requests.
- Business Partners: With your consent, we may share data with trusted partners for marketing or promotional purposes.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and regular security assessments.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can ask us to correct inaccurate or incomplete data.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Opt-Out: You can opt out of receiving marketing communications from us at any time.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to track user behavior and improve our platform. You can manage your cookie preferences through your browser settings.
8. International Data Transfer
Your information may be transferred to and processed in countries outside of Malawi. We will take steps to ensure that your data is protected in accordance with this policy.
9. Changes to this Privacy Policy
CPL reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date. Continued use of our platform constitutes acceptance of the revised policy.
10. Contact Us
For any questions about this Privacy Policy, please contact us at info@capitalplusmw.com.
